TERMS AND CONDITIONS OF SALE
the following terms and conditions apply to all transactions on the TELLYADDICTS Direct website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK . We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.
Payment Methods
We accept most major credit and debit cards including Visa, MasterCard and Switch, we do not accept American Express or Diners Club credit cards. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. We may also ask you for further identification, a utility bill, bank statement, credit card statement etc. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorization of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Delivery Charges
All prices on our website are exclusive of delivery charges, which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Others are available on application.
Delivery Times
Delivery of products (stock items) will normally be made within 1-5 working days from clearance of payment. We will Endeavour to deliver goods within the dates stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or in-correct goods supplied must be noted on the delivery consignment note at the time of delivery. You must also notify us immediately of this.
IMPORTANT NOTICE! On acceptance of your delivery, you must ensure you sign the delivery note UNCHECKED!
Time Limitation for Notification of Claims
Damage in transit: If goods arrive, in a damaged condition, you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 20% of the price of the goods along with the cost of carriage will be charged to your account.
Product Guarantees
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels are not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR ACCOUNT IF OUR ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. On Integrated digital TV's you will also be bound by the terms and conditions by the service provider. This does not affect any statutory rights that you may have.
Product Guarantees - Plasma, TFT LCD Monitors and Televisions
TFT displays are made up of thousands of tiny pixels. For example, a 15" flat-screen with a resolution of 1024 x 768 has 786423 pixels. Each pixel comprises of three sub-pixels (red, green and blue) making almost 2.4 million dots. Behind each pixel is a transistor. When a transistor fails, it manifests itself as a bright, dark or coloured dot on the screen that stands out from the rest.
Today's production techniques unfortunately cannot guarantee a fault-free screen display and buyers should be aware of the possibility of imperfections (in the form of a few isolated constantly lit or unlit pixels) before choosing to purchase a TFT monitor or television. Due to this, there is indeed a commonly accepted 'tolerance level' by which TFTs may display such imperfections (or stuck pixels) without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of stuck pixels exceeds the manufacturer's guidelines. The number required for the monitor or television to be classed as faulty does vary between manufacturers. Please check with the relevant manufacturer as to their 'tolerance level'.
Cancellation of Orders/Returned Goods, Distance selling
Under the UK distance selling regulations, we are required to accept products for return up to 7 working days from delivery. If you wish to return a product for any reason within this period you must contact us immediately to inform us of your intention, and you will be given a unique returns authorization code and a signed returns authorization document. The product must be complete, unopened, undamaged, and not used at all. We will not accept returns for products opened and then re-sealed. All original packaging and documentation must be returned. You will be required to return the product promptly at your expense, however we can arrange collection if required. You may also be charged a re-stocking fee of up to 20% of the product value. On receipt of the goods into our warehouse, the goods will be inspected by our service department, after inspection if it is apparent that reasonable care of the equipment has not been taken we reserve the right to levy a surcharge / restocking fee 20% from the amount of the refund agreed , we will credit your account within 28 days for the product value less any delivery charges and re-stocking fees.
No goods will be accepted for return without a signed returns authorization document.
Other
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
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